- About BPO Connect
- Solutions
- Services
- Support
What if I don’t want you to come to my office each month?
Easy – we can chat with you via phone, email, online chat or Skype at anytime.
How and when can I access my accounting software?
BPO Connect provides 24/7 access to your accounting package.
How do I get my paper work to you?
Simple –you can use Shoeboxed.com, Dropbox.com, email or we can arrange to pick it up. Your client manager will assist in setting the right option up for you.
Who is responsible for my work?
You will have a dedicated Client Manager, that you will liaise with.
See below for a complete list of questions regarding our service
What experience do you have? What do I need to prepare? How do I communicate with the Team? What are your hours of operations? Where is the data stored? How secure is it? Is our data confidential? Do you have a contract? Do you offer guaranteed turnaround times? Is ongoing support provided? What are your Terms of trade? What retail accounting software do you support? What wholesale accounting software can you use? Does the team speak English? What qualifications do they have? Are your staff software proficient? Do you employ your own team members? What technology platform do you use? How long does it take to set up a terminal server?General
We have over 15 years experience in the Finance & Accounting Industry. Our business is developed by Accountants and Bookkeepers, for Accountants and Bookkeepers.
Your responsibility will involve providing accurate financial information to us for the preparation of financial information and reports.
You may contact us by phone at: 1300 228 724, or via online chat, during our extended business hours. And via email, or our BPO Connect ticketing system, 24 hours a day, 7 days a week
Access to the Australian team between 8.30am and 5pm and direct with our overseas team from 12.30pm to 10.30pm.Security
The data, is stored on a terminal server in a secure data center based in Sydney Australia, with a backup server in Melbourne.
The terminal server has the same security as bank related software. Your file is completely protected and can only by accessed by authorized staff.
Yes; your information is only accessed by authorized personnel.Service Level Agreements
No we do not. We do however provide you with a referral agreement.
Yes. All of our work is guaranteed under our Service Level Agreements.
Yes, we provide onsite support, extended business hours of operation so you can access team members after 5pm, access to a live ticketing system, unlimited emails, phone support & online chat.
We offer a strictly Direct Debit only policy. We do this to help you implement better client payments terms which will increase your cash flow.Software
Myob, quickbooks, procom, SAP business 1, ERP, UCAN2, reach accounting, XERO, Freshbooks, SAP, Tully, Attache, Sybiz, Exonet, Banklink and any off the shelf software.
Handisoft, Reckon Elite, Sage, Accpac, MYOB Accountants Office, PeoplesoftTeam
Yes
The minimum qualification is a bachelor’s degree in accounting or an accounting related field.
Yes; they are all trained continuously on software and accounting principles.
Yes; all team members are employed directly by BPO Connect.Technology
We provide a Cloud Based Solution, which allows us to offer on time accurate information and 24/7 access for you, to your client’s files.
It takes us 24 hours to setup and configure access to your secure portal.
