- Onshore Solutions
Key Advantages
- Direct customer relations representative
- Australian market expertise
- Reduced Co-ordination costs
- Reduced risk of supply chain disruption
- Ease of increased customization and configuration
Key Disadvantages
- High cost of labour
- Restricted to onshore labour market
- Infrastructure and space requirement
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- Offshore Solutions
Key Advantages
- Significant lowered labour costs
- Flexibility of resources
- Access to skilled labour markets
- Location benefits
- Cost savings enable creation of new service lines
Key Disadvantages
- Unpredictable quality of work
- Time zone differences resulting in inconvenience in customer support
- Language barriers between client and offshore team
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- BPO Connect Hybrid Model
Key Features
- Offshore team works on producing deliverables
- Australian Onshore team works directly with clients
- Hybrid model enables access to different labour markets at lower costs
- Three levels of quality control between the offshore team to clients
- Ability to scale with clients demand without requiring more labour
- Deliverables managed by cloud solutions to reduce technological overhead.
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