So, before we get to the serious stuff, we need to ask three crucial questions:
- Are you a cat person or dog person? Trust us, this matters.
- Can you put up with weirdness? Because your team consists of a peculiar bunch of weirdos.
- Do you love books? 🙂
A minimum of 1-year experience in customer service (optional)
Have a strong grasp in English, verbal and written communication
Ability to liaise with Australian clients
Strong interpersonal skills
School leavers and undergrads are welcome to apply
Build relationships with customers
Create plans to address clients’ business needs
Advise clients on creating profitable processes
Act as point of contact for complaints and escalate issues as appropriate
Ensure both the company and clients adhere to contract terms
Collaborate with internal teams to address customers’ needs
Answer calls professionally to provide information about products and services.
Keep records of customer interactions and transactions.