- Every Activity is process mapped.
- Controlled through multiple checkpoints.
- Data security and Information security standards are world class.
- 3-tier process reviews – Peer review, Team Leader Review and Manager review to ensure accuracy
- In the process of being certified for ISO 9001:2008
- Continuous improvement driven through Lean Six Sigma Projects methodologies
- Independent quality assurance team dedicated to review and quality check sample files
- Continuous training to introduce new methodology and upskill staff
- Accuracy as part of individual KPIs
