• Every Activity is process mapped.
• Controlled through multiple checkpoints.
• Data security and Information security standards are world class.
• 3-tier process reviews – Peer review, Team Leader Review and Manager review to ensure accuracy
• In the process of being certified for ISO 9001:2008
• Continuous improvement driven through Lean Six Sigma Projects methodologies
• Independent quality assurance team dedicated to review and quality check sample files
• Continuous training to introduce new methodology and upskill staff
• Accuracy as part of individual KPIs