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Process

  • Every Activity is process mapped.
  • Controlled through multiple checkpoints.
  • Data security and Information security standards are world class.
  • 3-tier process reviews – Peer review, Team Leader Review and Manager review to ensure accuracy
  • In the process of being certified for ISO 9001:2008
  • Continuous improvement driven through Lean Six Sigma Projects methodologies
  • Independent quality assurance team dedicated to review and quality check sample files
  • Continuous training to introduce new methodology and upskill staff
  • Accuracy as part of individual KPIs
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